Operations and Legal Claims Manager

A Diversified Financial Services Group listed on the JSE has the following exciting opportunity for a;

Operations and Legal Claims Manager

With exposure to claims management in the short term insurance sector with a minimum of 2 years previous experience in a Management role.

The individual should preferably have a solid background and experience in the following:  

·       Providing  support to junior management, the claims team  in directing and overseeing the Claims  operations  across the various channels and  various stakeholders

·       Aptitude to provide Senior management with  relevant reports in terms of performance of the Claims team

·       Strong legal knowledge and exposure to Civil, criminal and labour claims

·       Improving the customer service experience to create engaged customers and be able to implement initiatives driven towards TCF and NPS

·       Support and assist Senior Management in developing and deploying customer care strategies and operational plans focused towards the achievement of the objectives of the business.

·       Demonstrate understanding of short term regulatory requirements – legal,  risk , compliance, POPIA  and internal control management across operations

·       Management and tracking of key metrics for the division – proactively deploy plans to address high risks identified.  

·       Capable of identifying and initiating changes in terms of claims processes to benefit the customer experience.

·       Engage with a team of skilled Legal Advisors, Specialist Advisors and Junior Advisors and support, guide and develop them towards the achievement of the company objectives.

·       Determine training needs of direct reports and assist with developing  career paths for talented members of the team

·       Hold staff  accountable to adherence to policies, procedures, and productivity standards

·       Analytical skills to address and understand the data communicated and define action plans through the identification of trends; recommending system improvements or process changes.

·       Foster a culture of  performance coaching,  goal setting to ensure a positive team culture with strong positive engagement within the division

·       You must be able to multitask, work under pressure

·       Technically proficient in Excel, PowerPoint and word

·       ​People Management Skills

·       Coaching Skills

·       Quality Management

·       Results Driven

·       Foster Teamwork

·       Strong interpersonal and organizational skills

·       Meets deadlines

·       Displays excellent communication skills

·       Report writing skills

·       B Comm  LLB degree /  Admitted attorney

·       Previous experience in a claims management role will be advantageous.

Apply by submitting your CV online and in absolute confidence ensuring we have all your contact details including:

Mobile telephone number and personal e-mail address or contact us for an informal discussion.

Should you not have been contacted within 3 working days you can assume on this occasion you have been unsuccessful however we may contact you about similar vacancies.

Visit our website: https://www.hrpartner.co.za/