A leading Diversified Financial Services Group listed on the JSE is seeking a highly skilled Manager: Operations and Legal Claims to join their team. This is an exciting opportunity for an individual with a strong background in managing operations and legal claims within a fast-paced financial services environment. The ideal candidate will have significant exposure to call center environments, strong project management skills, and a deep understanding of regulatory compliance.
The Manager: Operations and Legal Claims will be responsible for overseeing the operations and management of legal claims within the organization. This role requires a strategic thinker with a keen eye for data analysis, the ability to drive key projects, and ensure compliance with various regulations, including legal, risk, and POPIA. The successful candidate will manage a team of skilled professionals and will be tasked with optimizing operational efficiency, managing budgets, and driving continuous improvement initiatives across the department.
- Lead and manage a team of legal management and non-legal professionals to deliver on operational and legal claims objectives.
- Oversee day-to-day operations, ensuring legal claims are handled efficiently and in compliance with all regulations.
- Develop and implement action plans based on data analysis to address trends and identify areas for improvement.
- Drive the implementation of key projects within the legal and operational space.
- Regularly review and assess operational processes, policies, and systems to ensure alignment with business objectives.
- Ensure compliance with short-term regulatory requirements, legal frameworks, risk management, POPIA, and internal controls across all operations.
- Manage the division's budget, ensuring all expenditures are tracked and reported accurately.
- Coordinate and monitor the progress of projects, ensuring timelines and deliverables are met.
- Collaborate with other departments to align operational goals and improve service delivery.
| Required Skills and Qualifications |
- B Comm LLB degree or Admitted Attorney (Preferred).
- Business Administration, Operations, or similar qualifications (Preferred).
- Compliance/Regulatory qualifications (Beneficial).
- At least 5 years of experience in operations management, preferably within the financial services or legal claims sector.
- Experience in managing call center operations or related environments.
- Strong project management skills, with a demonstrated ability to deliver projects successfully.
- In-depth understanding of legal, risk, and compliance frameworks, particularly within the financial services sector.
- Proven ability to manage budgets and track financial performance.
- Experience in implementing regulatory and legal compliance policies.
- Strong analytical skills with the ability to interpret data and develop actionable insights.
- Excellent leadership and team management abilities.
- Strategic thinker with the ability to influence and drive change within the organization.
- Strong communication skills, both written and verbal.
- Knowledge of POPIA and other relevant privacy and data protection laws.
- Competitive salary and benefits package.
- The opportunity to work with a leading financial services group listed on the JSE.
- Exposure to complex legal and operational challenges, providing a dynamic and rewarding work environment.
- A collaborative and supportive team culture that fosters growth and professional development.
- Opportunity to play a key role in shaping the future of legal claims and operational processes within the organization.
- Submit your CV online in absolute confidence, ensuring all your contact details are included, such as:
- Mobile number
- Personal email address
- Alternatively, contact us directly for an informal discussion about the role.
Important Note:
If you are not contacted within 3 working days, please assume your application has been unsuccessful on this occasion. However, we may reach out regarding similar vacancies in the future.
At HR Partner, we specialize in matching top talent with leading companies across various industries. Our team is dedicated to helping professionals like you find the perfect career opportunity. We are passionate about building lasting relationships with both candidates and clients to ensure a successful recruitment process.
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