A Diversified Financial Services Group listed on the JSE has the following exciting opportunity for a;
Operations and Legal Claims Manager
With exposure to claims management in the short term insurance sector with a minimum of 2 years previous experience in a Management role.
The individual should preferably have a solid background and experience in the following:
· Providing support to junior management, the claims team in directing and overseeing the Claims operations across the various channels and various stakeholders
· Aptitude to provide Senior management with relevant reports in terms of performance of the Claims team
· Strong legal knowledge and exposure to Civil, criminal and labour claims
· Improving the customer service experience to create engaged customers and be able to implement initiatives driven towards TCF and NPS
· Support and assist Senior Management in developing and deploying customer care strategies and operational plans focused towards the achievement of the objectives of the business.
· Demonstrate understanding of short term regulatory requirements – legal, risk , compliance, POPIA and internal control management across operations
· Management and tracking of key metrics for the division – proactively deploy plans to address high risks identified.
· Capable of identifying and initiating changes in terms of claims processes to benefit the customer experience.
· Engage with a team of skilled Legal Advisors, Specialist Advisors and Junior Advisors and support, guide and develop them towards the achievement of the company objectives.
· Determine training needs of direct reports and assist with developing career paths for talented members of the team
· Hold staff accountable to adherence to policies, procedures, and productivity standards
· Analytical skills to address and understand the data communicated and define action plans through the identification of trends; recommending system improvements or process changes.
· Foster a culture of performance coaching, goal setting to ensure a positive team culture with strong positive engagement within the division
· You must be able to multitask, work under pressure
· Technically proficient in Excel, PowerPoint and word
· People Management Skills
· Coaching Skills
· Quality Management
· Results Driven
· Foster Teamwork
· Strong interpersonal and organizational skills
· Meets deadlines
· Displays excellent communication skills
· Report writing skills
· B Comm LLB degree / Admitted attorney
· Previous experience in a claims management role will be advantageous.
Apply by submitting your CV online and in absolute confidence ensuring we have all your contact details including:
Mobile telephone number and personal e-mail address or contact us for an informal discussion.
Should you not have been contacted within 3 working days you can assume on this occasion you have been unsuccessful however we may contact you about similar vacancies.
Visit our website: https://www.hrpartner.co.za/
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