A well-established security company is seeking an experienced Control Room Supervisor to oversee the efficient operation of their control room. This key role will involve supervising a team, managing the dispatching of guards, monitoring cameras, and ensuring a quick response to alarms and security breaches. The ideal candidate will have strong leadership skills and the ability to manage a high-pressure environment while ensuring that client expectations are consistently met.
As a Control Room Supervisor, you will be responsible for managing the day-to-day operations of the control room, including supervising a team of security personnel, overseeing alarm responses, and monitoring CCTV systems. You will ensure that all activities are conducted according to company procedures, regulatory standards, and client expectations. The role requires exceptional attention to detail, quick decision-making skills, and a strong understanding of security systems and protocols.
- Supervise and manage the control room operations to ensure efficient dispatching of guards and quick responses to alarms.
- Monitor CCTV systems to detect suspicious activities and ensure the safety and security of clients.
- Respond to security alarms, intruder alerts, and other emergencies in a timely and effective manner.
- Oversee the dispatch and coordination of security personnel, ensuring they are stationed at appropriate locations and provide real-time support.
- Manage the daily operational flow of the control room and ensure smooth communication between guards, supervisors, and clients.
- Provide guidance and training to junior staff members to maintain a high level of performance and compliance with security procedures.
- Ensure all incident reports are accurately documented and filed according to company policy.
- Maintain records of all security-related incidents, including alarm activations and responses.
- Perform regular checks on security systems to ensure they are in good working order.
- Liaise with clients and provide updates as necessary, ensuring their concerns are addressed promptly.
| Required Skills and Qualifications |
- Grade 12 (Matric).
- PSIRA certification (required).
- Minimum of 5 years’ experience in a similar role within the security industry.
- Full understanding of control room operations, including dispatching guards, camera monitoring, and intruder alarm systems.
- Experience with CCTV systems and other security monitoring tools.
- Strong problem-solving skills and the ability to make quick decisions under pressure.
- Excellent communication skills, both verbal and written.
- Ability to lead and supervise a team effectively.
- Strong organizational skills and attention to detail.
- Experience with advanced security systems and technology (such as alarm panels and access control systems).
- Strong understanding of incident reporting and documentation procedures.
- Ability to manage and de-escalate high-stress situations.
- Previous experience in a control room supervisory role in a high-volume environment.
- Competitive salary and benefits.
- Opportunity to work with a leading security company.
- Career growth and development within the organization.
- Work in a dynamic, fast-paced environment where your skills and experience are valued.
- Health and wellness benefits, including employee assistance programs.
- Submit your CV online in absolute confidence, ensuring all your contact details are included, such as:
- Mobile number
- Personal email address
- Alternatively, contact us directly for an informal discussion about the role.
Important Note:
If you are not contacted within 3 working days, please assume your application has been unsuccessful on this occasion. However, we may reach out regarding similar vacancies in the future.
At HR Partner, we specialize in matching top talent with leading companies across various industries. Our team is dedicated to helping professionals like you find the perfect career opportunity. We are passionate about building lasting relationships with both candidates and clients to ensure a successful recruitment process.
| Confidentiality Statement |
We understand the importance of confidentiality and are committed to maintaining the privacy of both candidates and clients throughout the recruitment process. Rest assured, your application will be handled with the utmost care and confidentiality.
Once you apply, our team will review your qualifications and, if there’s a potential fit, we’ll reach out to you for a preliminary discussion. Should your profile align with the client’s needs, we’ll guide you through the interview process and provide support every step of the way.
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